We love to profile the work that individual property owners, innkeepers and associations are working to educate the public on the benefits of booking direct – so many potential guests don’t understand that booking on an OTA is taking revenue from a small business owner – and once they understand, they are almost always very happy to help!
One California innkeeper is promoting the #BookDirect movement by using visual cues as well as one-on-one guest contact. Theresa from Carmel Valley Lodge in Carmel Valley is using a poster and pretty discount cards, along with positive reinforcement, to teach her guests about Book Direct. Theresa says that most guests just don’t know that they weren’t on her site when they booked, and that they like the cards – can’t blame them – they are so pretty, and discounts are always welcomed!
When you take the time to show guests that they can help you while also helping themselves, everyone wins! If you have a clever way to educate the public on BookDirect, please fill out this form so we can feature you, too!
When i post anything on social media i always encourage to book direct for the guaranteed best rate, we also offer a 5% cash discount if they book with us.
Diana, that is great! Is it ok if we use a few of your Instagram posts in a future blog post about Guest Education?